Privacy Policy
Last updated: January 2025
1. Introduction
Hotel Shivoham ("we," "us," "our," or "the hotel") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information.
2. Information We Collect
Personal Information
- Full name, email address, phone number
- Date of birth, gender
- Address and postal code
- Payment information (processed securely through encrypted gateways)
- Passport/ID details for international guests
- Special requests (dietary, accessibility, pet information)
Booking Information
- Check-in and check-out dates
- Room preferences
- Number of guests
- Booking confirmation details
Technical Information
- IP address, browser type, operating system
- Pages visited, links clicked, time spent on pages
- Cookies and tracking pixels
3. How We Use Your Information
- Booking Processing: To confirm reservations and process payments
- Service Delivery: To provide room service, amenities, and guest services
- Communication: To send booking confirmations, check-in reminders, and updates
- Marketing: To send promotional offers and newsletters (with consent)
- Analytics: To improve website functionality and user experience
- Legal Compliance: To comply with tax laws and regulations
4. Legal Basis for Processing
- Consent: Where you explicitly agree to our data usage
- Contract: To fulfill booking and service agreements
- Legal Obligation: To comply with Indian laws and regulations
- Legitimate Interest: To improve services and prevent fraud
5. Sharing Your Information
We may share your information with:
- OTA Partners: Booking.com, Airbnb, Expedia, MakeMyTrip, Goibibo for booking synchronization
- Payment Processors: To process payments securely
- Email Service Providers: To send confirmations and communications
- Legal Authorities: When required by law
6. Data Security
- All payment information is encrypted using SSL/TLS protocols
- Access to personal data is restricted to authorized personnel only
- Regular security audits are conducted
- We comply with PCI DSS standards for payment processing
7. Data Retention
- Booking information is retained for 7 years for tax and legal compliance
- Email lists are retained until you opt-out
- Website analytics data is retained for 26 months
8. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Opt-out of marketing communications
- Request data portability
9. Cookies & Tracking
Our website uses cookies to enhance user experience. You can control cookie preferences in your browser settings. For more details, see our Cookie Policy.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing information.
11. Children's Privacy
Hotel Shivoham does not knowingly collect information from children under 18. If we become aware of such collection, we will delete the information immediately.
12. Changes to Privacy Policy
We may update this policy periodically. Changes will be posted on this page with an updated date. Continued use of our website constitutes acceptance of changes.
13. Contact Us
For privacy-related inquiries, contact us at:
Email: privacy@hotelshivoham.com
Phone: +91 7703987215
Address: C 2, BSA Engineering College Rd, Mathura, UP 281004